Products

  • If I Pre-order a product, will I receive it on the release date?

    The pre-order date you receive when you place your order is the estimated shipping date from our warehouse and is based on the manufacturer's stated delivery date.
    We will notify you as soon as possible by email of any delay and advise you of the new estimated dispatch date.
    If you would like to personalise your pre-order item, please allow an additional 4-6 days for shipping.

  • How do I know that I've ordered the right size?

    We use UK sizes as our main sizing format (this may vary a little depending on Brand and model of boot).
    When ordering footwear, you will have the option of selecting between UK, EU or US sizes - Please note, when you receive your order confirmation email it will show the comparative UK size. 
    We also have size comparison charts on the website for a number of products. If you need some more advice then please contact our Customer Service team at customerservices@prodirectsport.com.

  • Care instructions for my personalised item

    Please take a moment to read our recommended care instructions.
    - Always wash shirts inside out to protect the personalisation
    - Never wash with other garment types
    - Unless they are the same colour, always wash shirts and shorts separately
    - Wash at 30°C or below
    - Never mix light colours with dark colours
    - Avoid washing cotton with polyester in the same wash
    - Never tumble dry personalised kit
    - Iron at low temperature and never directly onto any artwork

    *Use of fabric conditioners, 3-in-1 detergents and sodium percarbonate stain removers should be avoided.

  • Can I personalise my boots with just a flag?

    Yes. If you want to keep things simple and have a flag on its own with no name personalisation, simply select the relevant option in our customisation menu.
    To give your boots the best possible look, we’ll position the flag on the medial (inner) side for embroidered personalisation orders, or on the lateral (outer) side for heat pressed personalisation orders.

     

  • Will Pro:Direct re-stock sale items?

    We don't tend to re-stock items once they go on sale - often items will be reduced in price once the line/colour has been discontinued by the manufacturer. 
    If your size is out of stock, please contact our Customer Service team who will be able to help with advice for an alternative, they can be contacted at customerservices@prodirectsport.com.

 

CUSTOMER SERVICE

The best way to contact our Customer Service Team is via our direct email address: customerservices@prodirectsport.com

We will respond to your enquiry within 24 hours

Customer Service team are operating 7 days a week (excluding UK Public Holidays )

You may also write to us at PDS Group, Torre House, Shaldon Road, Newton Abbot, TQ12 4PQ

Answers to the most commonly asked questions can be found within our Help & FAQ's section.