My Account
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Can I make changes to the details in My Account?
You can change your details at any time in 'My Account' which you can access by clicking on Log In, then clicking on My Account.
Once you're logged in, you can change:
- Your contact details and Password
- Your addresses within your address book
- Your payment card details
Any changes you make won't affect any order you've already placed. -
I've forgotten my password, how do I reset it?
If you've forgotten your password, just go to Log-In and click on the 'Forgot Your Password?' link and enter your email address.
If we find a matching account to the email address you provided, we'll send you an email to allow you to reset your password. -
Are my details retained for future orders?
Yes, we do keep some records in the My Account section. You'll be able to see and update your name, addresses, contact details, add a payment card for future orders and of course see all of your orders (you can track the progress of the delivery from here as well).
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How do I remove myself from your email list?
If you no longer wish to receive Pro:Direct emails you can unsubscribe simply by clicking on the Unsubscribe link in one of our emails, or by going to My Preferences in My Account and making the change there. Alternatively please contact our Customer Service team at customerservices@prodirectsport.com
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How do I obtain a receipt?
Your order confirmation email will be a suitable VAT receipt and you can also view the summary of your order within My Account once you have logged into the site.
CUSTOMER SERVICE
The best way to contact our Customer Service Team is via our direct email address: customerservices@prodirectsport.com
We will respond to your enquiry within 24 hours
Customer Service team are operating 7 days a week (excluding UK Public Holidays )
You may also write to us at PDS Group, Torre House, Shaldon Road, Newton Abbot, TQ12 4PQ
Answers to the most commonly asked questions can be found within our Help & FAQ's section.